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[Marks DTM Calib]

It is all to common in the industry as a whole

As a point, the MOT tester does not get instant visibility of advisories or previous failures when they enter the cars details so as to ensure that its an independent one off check which is not swayed by the vehicles 'previous' 

In theory it removes the potential for somebody to think 'it was an advisory last year and they did jack all about it' type of thing.

[Marks DTM Calib]

As an example, here is the MOT history for one of the Land Rovers that I look after.

Pretty much every advisory has not been done........yet some disappear never to be seen again....

[YZ250]

........
Pretty much every advisory has not been done........yet some disappear never to be seen again....
....

I can relate to that as my vehicle mot history shows 'Delaminating front suspension lower bush but not resulting in excessive play' for two consecutive years but then vanished for the following two mot's. Same mot station for all of my mot's as well. I did them myself voluntarily in the end. 

[Viral_Jim]

I think in some cases it may also be whats "flavour of the week" at a particular MOT station/tester, for example, the folks' range rover got "towbar lightly corroded"  one year . Along with literally every other car that went through there with a tow bar on. Then never to be seen again. Turned out it was a guy worked at the MOT centre for 6 months or so and he was the only one who was bothered with it. 

[zirk]

Following this with interest. Any news?

Yea, car wasn't ready till Saturday in the end, picked it up in the morning, both sides Track Rods done, no charge for the work and Mot was charged with a 50% discounted (as a gesture), Guy also offered 30% Off her next Service when she brings it in.

The Guy couldn't really explain what happened, mentioned they do sometimes use Freelance people to cover holidays, short staff periods etc and said sometimes stuff happens and that they will be putting additional practices in place in future.

Read into it which ever way you think fit, but the Guy did seem genuine to me, theve been trading there for donkeys years, so in the end I accepted what had happened, the work done, the discounts and the apology. End of the day now its up to the Lady that owns the car if she wants to take it any further, but I doubt she will.

[X30XE]

In my experience real scumbags don't back down. They just get defensive/aggresive, so perhaps it was a genuine friday afternoon moment in this case.


Incidentally, if you want a guaranteed MOT failure try Coton Van Hire in Tamworth, B77.  They WILL find something everytime. Tossers. 

[Andy B]

......
Incidentally, if you want a guaranteed MOT failure try Coton Van Hire in Tamworth, B77.  They WILL find something everytime. Tossers. 

I'll look them up when I next go to my sister in law's

[2boxerdogs]

Sounds like you had a fair result & give them the benefit of the doubt, some strange things on advisories now like shields covering engine parts etc.Like someone said earlier a lot depends on who is doing the test.

[cam.in.head]

That sounds like a fair outcome.especially if a genuine mistake.

[Doctor Gollum]

Did they actually change the trackrods then?

[ronnyd]

He di

Following this with interest. Any news?

Yea, car wasn't ready till Saturday in the end, picked it up in the morning, both sides Track Rods done, no charge for the work and Mot was charged with a 50% discounted (as a gesture), Guy also offered 30% Off her next Service when she brings it in.

The Guy couldn't really explain what happened, mentioned they do sometimes use Freelance people to cover holidays, short staff periods etc and said sometimes stuff happens and that they will be putting additional practices in place in future.

Read into it which ever way you think fit, but the Guy did seem genuine to me, theve been trading there for donkeys years, so in the end I accepted what had happened, the work done, the discounts and the apology. End of the day now its up to the Lady that owns the car if she wants to take it any further, but I doubt she will.

There ya go

[Doctor Gollum]

Yes but have they actually changed them or are they simply saying that they did?

 

[ronnyd]

If both sides havn,t been done then he and his neighbour have been.

[78bex]

Lmao so it's easy to have a quick look under the car and judge the manufacture year of a track rod end or indeed whether it has excessive play? How much road grime should a track rod end have after 12 months? 

Well, I can see all the parts I've replaced on my car in the last yr as distinct from the older (probably original) items. But thats totally missing the point. As I said it's not about proof, it's about reporting your suspicions. For Trading Standards/VOSA it's very very easy for them to prove in total.

Lets say the garage invoiced 200 customers for TREs last yr. then they have to be able to provide a Unipart/ECP/other motor factor account statement for those same 200 TREs. If not, then how did they fit them. Businesses are required by HMRC/companies house to keep records so they're in the shit if they can't prove it anyway.

My point still stands that if no-one reports their experiences, these things never get started.

so the garage must be using some kind of ERP system  or is that too complex for a small business

But something must be inplace to enable  independant auditing of the books.

How are the jobs handed out in a garage workshop environment. Is it all controlled via operator login.

[zirk]

Yes but have they actually changed them or are they simply saying that they did?

 

I did check, both done, they look brand new........

...... so new in fact the black Hammerite paint is still a bit tacky,